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Frequently Asked Questions

How often does our company come out?
Most customers with 1-2 small to medium dogs, prefer service twice a week.

Do we work through the winter? 
Yes. Dogs keep making poop mines all year long, and our company continues to clean up and remove dog waste through the winter.

What happens when it rains?
We usually work in the rain. Heavy rainfall or lightning may stop us. We will make up the work later in the week.

Should I unlock my gate?
Yes, please have your gate unlocked on your service day. If that doesn't work, we can discuss the best fit for your needs. 

Can we work with your dog in the yard?
In most cases, yes. We love dogs; however, there are some cases when a dog will not let our worker into the yard. If you know that your dog is not good with strangers, or it becomes apparent that your dog will not allow us to clean the yard, then we ask that you restrain your dog while we perform your weekly services.
We do not want to take unnecessary risks with your dog. 

If your gate is locked or the dog will not allow us to clean the yard when we come to do the work you will be responsible for the service call fee.

Are there any contracts I have to sign?

No -- We do not require a contract, there is no minimum service period, and there is no advance notice required to cancel service.

Is there an extra charge for the first time?

There may be an extra charge for the first service if there is a lot of accumulated waste in your yard.

Is it possible to get a one-time-only service?
Sure! One-time-only, or short term service can be arranged.